Delivery, Returns and Warranty


We deliver i9 Bottles worldwide. Many countries already have local i9 representatives and in that case, delivery will be done directly by them and support will be offered in local language.

Cost of delivery

Shipping costs will be calculated and added to your total amount during the checkout process (step 1) and depending on a country of delivery you chose.

Standard post FREE shipping: If the order value exceeds 190 €.

Shipping rates

Orders up to 40€: 2,00€
Orders above 40€: Free

Standard post delivery from 7,50€ to 18,00€
Orders above 190€: Free

Delivery by DHL from 22,50€ to 35,00€

USA, Canada, Mexico
Standard post delivery from 10,00€ to 26,00€
Orders above 190€: Free

Delivery by DHL from 35,00€

Rest of World
Standard post delivery from 10,00€ to 26,00€
Orders above 190€: Free

Delivery by DHL from 39,00€ to 49,00€

We do our best to ship products within 1-2 working days.

Transit Time

Europe: 2-5 workdays.
Rest of World: 3-9 workdays

Packet Tracking

You’ll receive your packet number and the appropriate link automatically via email.

Please note that for all orders made from countries outside the EU, shipments may be subject to import fees and taxes and are not covered by the shipping costs charged in our web store.

Our tips:

  • Use a delivery address where someone will be present to accept the delivery and add phone number in checkout process.
  • To change your delivery address, please contact us.
  • To change your address when the package is already on its way, contact the delivery service by telephone. Ready your package number. Please note extra cost may apply.
  • Track your package using your tracking number.
  • Make sure that your name is clearly visible on your house door to help the packaging service find your address!

If no one is present at the point of delivery, the packaging service will leave you a notice.


If i9 product does not meet your expectations please inform us via email and send us back the product in 30 days from the delivery. The product needs to be unused, in the same condition that you have received it and in the original packaging.


i9 offers you a 30-day money back guarantee for all purchases and a lifetime operation of energy codes.

The performance and positive impact of i9 products is not limited in time, nor does the performance change over time.

Performance may only be affected by physical damage for which the i9 does not provide a warranty unless a manufacturing defect is found to have occurred.

In the event of damage during use or after a certain period of time, we offer a 40% discount on the purchase of a new or better product for a period of 5 years.

Purchases are limited in quantity, and discounted purchases can only be made via our web page. Proof of purchase and a photo of the damage must be sent to to claim the discount.


The products are carefully manufactured and tested in various institutions with recognised alternative methods, which are increasingly used around the world and are used in the field of new sciences.

These are:

  • Measurement with a biophotonic camera,
  • Measurements with a Krilian (GDV) camera
  • Allium test (protocol 8)
  • Kinesiological tests
  • Radiesthesia measurements